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Last Updated: March 18, 2024
Paige Solutions Ltd. doing business as Appara (“Appara”, “we”, or “us”) has prepared this privacy policy (the “Policy” or “Privacy Policy”) to describe how we process the personal information you may provide to us while using or accessing our services (the “Services”), including the associated application (the “Application”), using our websites, or by voluntarily interacting with us.
In this Policy, we use the word “Customer” to refer to anyone who has subscribed to or paid for use of our Services. We use the word “you” to refer to any other individual user of our Services, such as an employee or client of a Customer, or an individual browsing or using our Website and web-based resources.
Subject to applicable laws, this Policy applies to all of our activities, unless we have provided you with a separate privacy policy for a particular product, service, or activity. We process some information in connection with providing Services to our business customers, consistent with this Policy and with our agreement(s) with those customers. In the United States, we process such information in our role as a service provider/processor on behalf of and pursuant to our agreements with our business customers and this Policy does not apply.
Please review the Policy carefully. By submitting your personal information to us, by using our website, Services, or Application, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your personal information as set out in this Policy, as revised from time to time.
WHAT IS IN THIS PRIVACY POLICY?
MEANING OF PERSONAL INFORMATION
“Personal information” means recorded information that is reasonably capable of identifying an individual. This information may include, but is not limited to, your name, date of birth, mailing address, e-mail address and telephone number.
Depending on where you live, personal information may not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work electronic address.
Personal information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
YOUR CONSENT TO COLLECTION, USE, AND DISCLOSURE
We collect, use and disclose your personal information with your consent or as permitted or required by law. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. Sometimes your consent will be implied through your conduct with us if the purpose of the collection, use or disclosure is obvious and you voluntarily provide the information. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Policy.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services, including access to the Application.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Privacy Policy. By providing personal information about another individual to us, you represent and warrant that you have obtained their prior consent to do so, and made them aware of this Privacy Policy.
PERSONAL INFORMATION – WHAT WE COLLECT FROM YOU
We do not collect any personal information from you except as discussed in this Policy. The personal information we collect is generally in one or more of the following:
For individuals who visit our website(s) located at https://appara.ai/ and https://app.appara.ai/ and their related subpages (collectively, “our websites”), we may collect information from you or from your activities on our websites:
For Customers and individuals who use our products and Services, including the Application, we may collect information about you including:
For Customers who use our Services and Application in connection with providing their clients services, we may collect information about their clients including, but not limited to, a Client’s first name, last name, address, and other identifying information relevant to a particular entity type (e.g., shareholders, directors, officers, beneficiaries, etc.), (“Client Data”). Customers are responsible for complying with applicable laws and regulations governing the use of Client Data.
For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, who leave online reviews or submit feedback, who request refunds, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, profile photo, or other information included in your profile, e-mail address and other contact information. We may also record customer calls to our customer service representatives.
AGGREGATED AND ANONYMIZED INFORMATION WE COLLECT FROM YOU
General, aggregated, demographic, and non-personal information may be collected by us through our websites, but any such information will not be linked to any of your personal information. This type of anonymous, aggregated profiling and session data may include information that you have provided to us through surveys, polls, etc., and may also include aggregated anonymous information about website usage and the customer base.
We will take reasonable measures to ensure the aggregated/anonymized information cannot be associated with an individual, we will maintain and use such information only in an aggregated/anonymized form, and we will not attempt to reidentify such information except as permitted by law. We may disclose aggregated information about you, and information that does not identify any individual, without restriction.
HOW WE USE YOUR PERSONAL INFORMATION
Personal information which we collect from you will only be used as described in this Policy.
We may use your personal information for the following purposes:
We may occasionally communicate with you regarding our products and offerings we believe might be of interest to you. For more information, please see the “Opting Out of Communications” section of the Policy.
Whatever the purpose may be, we will collect and process your personal information to the extent you have provided us with your consent, or alternatively as reasonably necessary to fulfill our contracts with you, perform our legitimate business objectives, or as may be required by applicable law. We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
HOW WE SHARE YOUR PERSONAL INFORMATION
We rely on third party services providers to perform a variety of services on our behalf, such as payment card processing, customer support, telephone and technical support, hosting, data storage and processing, customer surveys, marketing, advertising, customer rewards, and research and analytics.
We may share your information with service providers to facilitate the services they provide to us. If we provide your information to service providers, then we require that the service providers maintain the confidentiality of your personal information and keep your personal information secure. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. A more detailed list of third party service providers is outlined below under “Third Party Websites and Services”.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
If we otherwise intend to disclose your personal information to a third party, in a manner not identified in this Privacy Policy, we will identify that third party and the purpose for the disclosure, and obtain your consent.
OPTING OUT OF COMMUNICATIONS
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products, including the Application, or other matters.
RETENTION OF PERSONAL INFORMATION
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law.
INFORMATION SECURITY
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
While we take precautions against possible breaches in our web sites and customer databases, no web site or Internet transmission is completely secure, so unfortunately we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of our website(s) and the Application is at your own risk. We assume no liability for disclosure of your personal information due to transmission errors, unauthorized access, or causes beyond our control, including security failures on the part of our partners and third party service providers and processors.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
We make reasonable efforts to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
You may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required and/or permitted by law. You may also challenge the accuracy or completeness of your personal information in our records and request corrections. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. To exercise these rights, please contact us by using the contact information in the “Contact Us” section below.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.
INTERNATIONAL TRANSFER AND STORAGE
Client Data is stored in Canada.
Personal information that we collect, apart from Client Data, such as usage data, Customer relations communications, and other analytics described elsewhere in this Policy may be stored and processed in any country where we have facilities or in which we engage third party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
THIRD PARTY WEBSITES AND SERVICES
This Policy applies only to our websites, products, and services, including the Application. It does not extend to any websites, products, social media platforms or services provided by third parties.
As outlined above, we rely on third party services providers to perform a variety of services on our behalf in connection with our websites, products, Services, and the Application such as e-commerce providers, payment card processing, customer support, telephone and technical support, hosting, data storage and processing, customer surveys, marketing, advertising, and rewards, and customers, and research and analytics.
There may be times where a third party may ask to collect your personal information themselves. These third parties can include advertisers and third party service providers and payment processors. When you provide your personal information to such third parties, they will use your personal information in accordance with their own privacy policies and not this Policy. Therefore, you should read their privacy policies carefully before providing them with your personal information. We are not responsible for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services. The third party service providers we use, includes but is not limited to, the following:
If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
CHILDREN’S INFORMATION
Our website is not intended for children under the age of 16. Children under the age of 16 should not use our website(s) and should not supply us with any personal information. If you provide us with personal information about a child under the age of consent in connection with your use of the Services or the Application, you warrant that you have obtained consent from their parent or legal guardian to do so.
If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16 without the consent of their parent or legal guardian, please contact us using the information “Contact Us” section below.
LINKS
Our website and/or Application may contain links to other websites. This Privacy Policies does not apply to other websites and we are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policy of linked websites prior to providing them with personal information. Their privacy policies and practices may differ significantly from our policies and practices.
PRIVACY POLICY UPDATES
This Policy is current as of the “updated” date which appears at the top of this page. We may modify this Policy from time to time. When changes are made to this Policy, they will become immediately effective when published in a revised Policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your personal information to us, by accessing or using any of the products or services we offer, including the Application, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this Policy, you consent to our collecting, using and disclosing your personal information as set out in the revised Policy.
CONTACT US
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be sent to our Privacy Officer as follows:
Address:
Attention: Privacy Officer
1400 – 1188 West Georgia Street,
Vancouver, BC, Canada, V6E 4A2
By e-mail: